Contact

• How can I contact you?

You can contact us any time, but we respond between 9-5 Monday to Friday so we will be in touch as quickly as we can.

Please contact us via the contact page at the bottom of the website or just click here.




• Why does the Revl website look different?

At Revl, we want to make sure you guys are having the best experience shopping with us! We are making some improvements to the website to make sure we are looking fresh and keeping our Revlrs happy!

We're still the same Revl - just looking fresher.

• Short Dated Stock

From time to time, Revl might provide you with exclusive offers on products that are close to their best before date (but have no less than 3 weeks left). The best before date means the manufacturer believes that the product will taste its best before the stated date but it is still safe to consume after this date. Products that are past their best before date won’t be listed on our site but we will let you know if we are selling products with less than 3 months left on the best before date.

Delivery

• OUR STANDARD DELIVERY OFFER

Our standard offer is Express 24 from Parcelforce which means if you order before 12 noon, delivery will be before close of business next working day for England, Wales and parts of Scotland ex. Highlands and Islands this is called Zone 1.




Our standard delivery Charge is £5.99

In simple terms…

• If orders are received Monday-Friday before 12:00 noon, your package will be dispatched on the same day, for next day delivery.
• Orders received after 12:00 noon on friday, weekends or public holidays will be processed and shipped on the next working day (for example, if you place an order at anytime on a Saturday then we will process it on Monday and it will be delivered on Tuesday).


For Zone 2 & 3 deliveries see “Delivery to Northern Ireland, Highlands and islands and other hard to reach areas" below for timescales.




Note: Please bear in mind during these difficult times of Coronavirus there may be reasons out of our control that impact our delivery service, please do however contact us so we can resolve quickly.




Please see the Parcelforce live updates for both for general live service updates and updates specifically relating to coronavirus

• SATURDAY DELIVERY OPTION

We do offer Saturday delivery if you choose the Saturday option (please note there is a £2.50 supplement to our standard delivery rule

i.e.  

Spend less than £50

• You will be charged our standard £5.99 shipping fee plus £2.50 supplement for Saturday delivery… £8.49 in total.

Spend over £50 

• Standard delivery charge is free, but you still have to pay the £2.50 supplement for Saturday delivery… £2.50 in total.




• Delivery to Northern Ireland, Highlands & Islands and other hard to reach areas

Due to Brexit, we have taken the decision to not ship to Northern Ireland, we will be putting all the necessary procedures and paperwork in place ASAP and aim to be able to ship soon.




These areas are defined as Zone 2 and 3 by Parcelforce, every delivery to these areas will go on a Express 48 service.
Depending on where you live, the delivery time will differ, please check the delivery time to your postcode here

• Areas we deliver to...

We deliver to the UK only, sorry.

• What communication will you receive from us about you package?

You will receive 2 emails from Revl

• 1st will confirm the order has been placed
• 2nd will confirm the order has been dispatched.

You will also receive 2 emails from Parcelforce:

• 1st will be when the order is collected from Revl
• 2nd the second will be on the day of delivery.
• Tracking your order

On the dispatch email you receive from Revl, this will tell you your package is on its way; this dispatch email will have a tracking reference code on it.

If you click on the tracking number within the email this should take you through to the Parcelforce tracking site to locate your order. Alternatively, you can go to the Parcelforce Tracking site to check the status of your package here.

• Can you leave the package when you're not in for delivery?

We operate a signed for delivery service, so we won’t leave in a safe place.
You will have delivery options with the Parcelforce day of delivery notification, these will be….

• Re-direct to a neighbouring address
• Re-direct to a post office of choice locally
• Change to an alternative delivery day

Parcelforce will only try 2 re-attempts for delivery, after that it will be recalled back to Revl.

• Returns

We need to understand what you want to return and the reason why, so we will need you to contact us first, please do this either via the contact page at the bottom of the website or just click here.

Once we have established the issue, we will direct to you to our return’s portal.

Please note the following:

• If goods are to be returned to REVL because you have changed your mind about your order, they must be returned within 14 days of receipt of your order.
• We need the goods back in the same packaging that we shipped it to you in. If you do not have the packaging you must let us know so we can ensure it is shipped back safely.
• Where this is no fault issue and you simply want to return the items a surcharge may be applied to return the items.
• Can I cancel my order?

Yes, you have up to 14 days to cancel your order, just simply fill out our cancellation form which you can download here.  

Please bear in mind that we ship packages the same or next day, so it is likely that you order has already left our warehouse. If it has, then you will need to let the package be delivered to your home where you can follow the returns process detailed above.

Your Data

• What data do you hold on me?

You have the right to request details of the personal data that we hold on you and how we process this data. You have the right to demand the correction of any data if required.

• Can I be forgotten?

You have the right to have certain items of data removed, corrected or your data record removed fully.

Please bear in mind that if any data is removed it may affect the ability for us to transact with you.

• How do I make a data request?

Please contact us via the contact page at the bottom of the website and we will respond to data request as quickly as we can but please allow up to 30 days for a response.

E-Gift Cards

• In relation to orders for E-Gift Cards, we use personal information as follows

Information relating to you (as the sender of the E-Gift-Card)

• Contact information (e.g., name, home or physical address, email address, telephone number, and mobile phone number);
• Billing information
• Order details (e.g. time and date of dispatch, e-gift card value, any personal information included or message included in the order)

Information relating to the recipient of the E-Gift Card

• The following information is provided to us by the sender of the E-Card whose name appears in the message accompanying the E-Card:
• Contact information (e.g. name and email address)
• Order details (e.g. time and date of dispatch, e-gift card value, any personal information included or message included in the order, including the day/month of birthday or other life event)
• We also generate and process an e-gift card code unique to the recipient, and its redemption status.

Primary Purpose for Collection & Use / Retention period

• We use this information to perform our contract to fulfil your order and process your transactions/payments.
• We retain any messages you supply to us for 13 months from the date the recipient receives the E-Gift Card. 
• Please see our general Privacy Policy for retention details relating to the contact and order information we process.




Please see our general Privacy Policy for further information regarding how we handle your personal information and your rights.